Contact us
Talk to a real person.
No bots, no ticket numbers that vanish. Ask about materials, an order, or anything else — we'd rather answer than have you guess.
What people ask
Pick the one that fits.
Materials & safety
What the lids are made of, whether the glass goes in the oven, how to wash and care for them.
An order you placed
Where your parcel is, what's in it, or something that arrived wrong or damaged.
Sets, sizes & bulk
Want a different size, a bigger set, or containers for a gym, café or meal-prep service?
Email us
One message is all it takes.
Tell us what's going on and include your order number if you have one — it's in the confirmation email Shopify sent when you bought.
How fast we reply
We read everything that comes in.
You'll hear back within one business day.
What we need from you
Just enough to help: what you ordered, what's wrong, and a photo if something arrived damaged. Please don't send card numbers — we never need them.
While you're here
The short version of everything else.
This page is written by Prep & Pure and is general information, not legal advice.