Policies & privacy
What we stand behind.
The materials we use, what we collect when you visit, and how your order gets paid and delivered — written out plainly.
Our promise
Materials, first.
Glass where food touches
Glass bodies that don't absorb stains, oils or smells, and don't soften when food goes in warm.
Stainless steel that lasts
Steel that doesn't chip, crack or cloud over time. Wash it, dry it, use it again next Sunday.
Silicone lids, no plastic tubs
Lids that seal without a plastic container sitting between your food and the world.
Privacy
How we handle your data.
No cookies, no tracking on your device
Our site analytics uses no cookies. It stores nothing on your phone or computer, doesn't keep your IP address, and can't tell who you are or recognise you when you come back.
Who collects it
Lovable collects this data for us. Lovable's privacy policy at https://lovable.dev/privacy explains how it handles it.
How long we keep it
Detailed visit data is kept for 90 days. Daily summaries — visit counts, page views, the pages seen and where visitors came from — are kept for a year.
Payments never touch our site
Checkout runs on Shopify's secure checkout. Card numbers are handled by Shopify, not by us — we never see them.
What our analytics records
A small script on every page counts visits so we know what to fix and what people actually read. It records:
- The pages you visit
- Where you came from before arriving here
- Your country
- Your browser, operating system and device type
- How long you stay on a page
- How fast pages load
- Errors you run into
- Which buttons and links you click
This site doesn't use a consent banner, so the items above are recorded for every visitor — always without cookies, always without identifying anyone.
Your cart
What's in your cart is saved in your own browser so it's still there when you come back. Nothing is sent to us until you check out.
Fonts and errors
Page fonts load from Google's servers, so Google sees the visit. Technical error details are sent to Lovable so bugs can be fixed. We don't sell your data.
The other pages
Shipping, returns and how to reach us.
Shipping & returns
Dispatch times, shipping costs, tracking, and what happens if something arrives damaged or isn't what you ordered.
Read shipping & returnsContact us
Questions about materials, an order, or what we collect — send one message and a real person will answer.
Get in touchThis page is written by Prep & Pure and is general information, not legal advice.