Shipping & returns
Out the door, to your kitchen.
How your order gets packed, what it costs to ship, and what we do if something isn't right when it lands.
From order to doorstep
How shipping works.
We pack it
Your containers are packed with care so glass and steel travel safely.
We ship it
Orders leave from our Shopify store. You get a tracking link the moment your parcel is on its way.
You pay at checkout
Payment is taken on Shopify's secure checkout. Shipping is free on orders over $50 — the cost shows there before you confirm.
Dispatch & delivery
Orders are dispatched within 2–3 business days from our Shopify store, and you'll get a tracking link as soon as your parcel leaves.
Shipping cost
Free over $50
Orders under $50 pay shipping — the exact cost shows at checkout before you confirm.
Returns & refunds
If something arrives damaged, is the wrong item, or isn't what you ordered, get in touch and we'll sort it out — we'd rather fix it than have you stuck with it.
Returns window
30 days, unused
Return anything within 30 days of delivery, as long as it hasn't been used.
Before you send anything back
Two things that help us fix it faster.
- Send your order number — it's in the confirmation email Shopify sent you.
- Add a photo of the item and the packaging if it arrived damaged.
We're not able to take back used containers that have held food, for hygiene reasons — same as any kitchenware brand.
Need help with an order?
Talk to us first.
Most shipping and returns issues are settled with one message. Tell us what happened and we'll tell you exactly what happens next.
This page is written by Prep & Pure and is general information, not legal advice.